In her first assurance report since taking up her position as Welsh Language Commissioner, Efa Gruffudd Jones, is encouraging organisations across Wales, not only to provide Welsh language services, but to promote them.

The report, entitled Raising the Bar is an opportunity to reflect on the way organisations consider the language when formulating policies and when planning and delivering services in the Welsh language.

Whilst acknowledging that levels of compliance have generally improved, particularly by organisations that have been subject to the Welsh Language Standards for some time, the report notes that it is necessary to tackle the challenge of creating an environment where it is possible to use Welsh naturally every day. This means working to improve the services that are offered to people verbally, whether over the phone or face to face.

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